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| We at Big Time Restaurant
Group utilize the services of Phantom Shoppers, LLC to quantify
our progress as an organization. Phantom Shoppers produces an
easy to examine worksheet with definitive data which allows
us to fine tune our operational executions to comply with our
operational standards. The reports are detailed, specific and
consistent, allowing us as well to witness our progress or decline
in specific areas. The ability of this shopping company to integrate
our needs into their template is exemplary. With such a fluid
and ever changing marketplace, it is comforting to know that
Phantom Shoppers is ready to comply with any changes we wish
to make in our report criteria. We have Phantom Shoppers shop
all eight of our locations, and the job they perform is outstanding. |
| Bill Watson - Principle, Big
Time Restaurant Group |
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| I recommend Brian Howard
and Phantom Shoppers without hesitation. Brian was not only
highly responsive to deadlines, but was intricately involved
in the entire mystery shopping process. At Fidelity Federal,
we value Customer Service above all else and Brian runs his
company with the same superlative standards and core values.
Simply, an A+. |
| Cynthia Hann - AVP, Retail Sales
Manager, Fidelity Federal Bank & Trust |
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| I own 2 restaurants in
Downtown West Palm Beach, Leila and L'Opera and we have worked
with Brian at Phantom Shoppers and have found him and his people
to be great at what they do. It has helped our restaurants to
pinpoint what our weeknesses are. |
| Roy Assad - Managing Partner, RBA Insurance Strategies, LLC |
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