A mystery shopper is an individual that is sent out at the request of one of our clients to anonymously evaluate their products and services according to standards agreed upon by management. These Phantom Shoppers take on the role of your every day customer to experience and record their findings in very detailed 'shopper report.' Our clients range from restaurants, resorts, hotels and casinos to banks, car dealerships, arenas, ballparks and retail outlets. Our Phantom Shoppers are rewarded for performing this service by receiving reimbursements for the dinner check, the hotel stay, tickets, tips, fees or any other expenses they incur related to the businesses they are shopping. In some cases, they are also paid a fee for these reports as well.

Our service allows owners to track the growth and performance of individual stores, locations, regions and/or managers according to specific questions such as: Are your customers greeted with a smile and offered assistance? Are your representatives informing your customers of new items? Do sales associates know when to offer additional items to compliment a purchase? Are your customers pleased with the way they were treated? Do your customers feel loyal to your business? What occurs in your business when you are not there? This information is then kept in an on-line database for easy access and manipulation.

To view a live demo on how this system will provide you with this information, click here.