Brian D. Howard '00 - CEO, Phantom Shoppers, LLC - After spending his post Cornell graduation years as a restaurant manager in South Florida, Brian found his true calling in the mystery shopping industry. By capitalizing on the power of the Internet, he worked with the best in the business to create an on-line mystery shopping product worthy of Cornelian clients such as Joes Stone Crab in Miami Beach. Along with his partner Grant Portier, also a Cornell graduate, he has accumulated over 20 clients including restaurants, banks, foodservice operations and nightclubs. (MORE)

"Phantom Shoppers produces an easy to examine worksheet with definitive data which allows us to fine tune our operational executions to comply with our operational standards. The reports are detailed, specific and consistent, allowing us as well to witness our progress or decline in specific areas. The ability of this shopping company to integrate our needs into their template is exemplary." says Bill Watson, president of Big Time Restaurants. (MORE)